SHIPPING POLICY

Overview
 

This Shipping Policy outlines how orders are produced, shipped, and delivered by Valla. All products are custom-made to order, and shipping timelines and costs are structured accordingly.

​

By placing an order with Valla, you agree to the terms outlined below.
 

Production & Order Processing
 

All Valla products are custom-designed and made to order.

​

• Production begins once the final design is approved and the required deposit is received.

• Typical production time is 3–5 weeks from design approval and deposit payment.

• Production timelines may vary depending on order size, customization requirements, and seasonal demand.

​​

Because all items are custom-made, production timelines cannot be expedited unless explicitly agreed to in writing.
 

Shipping Locations
 

• We ship within Canada as standard.

• International shipping is available on a case-by-case basis.

Please contact us prior to ordering if your team is located outside Canada.
 

Shipping Method & Carriers
 

• Valla selects the most cost-effective shipping option for each order.

• Carriers may include national or international courier services depending on destination and shipment size.

• Shipping method selection is at Valla’s discretion and is based on efficiency, reliability, and cost.
   

Shipping Costs
 

• Shipping is charged at a flat rate of 5% of the total order value.

• This fee covers:

  • Shipping costs

  • Duties

  • Taxes

  • Customs-related charges (where applicable)

​​

No additional shipping, duties, or tax charges will be billed unless explicitly communicated in advance.
 

Delivery Timeframes
 

• Shipping and delivery dates provided by Valla are estimates only and not guaranteed.

• Delivery timelines may be affected by:

  • Courier delays

  • Weather conditions

  • Customs processing (for international shipments)

  • Circumstances beyond our control

​​

Valla is not responsible for delays caused by carriers or customs authorities.
 

Order Tracking
 

• Once your order has shipped, tracking information will be provided.

• Tracking details will be sent via email or through the agreed communication method.
   

Shipping Address Accuracy
 

• Customers are responsible for providing a complete and accurate shipping address at the time of order.

• Valla is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete address information.

• Any reshipping costs incurred due to address errors will be the responsibility of the customer.
   

Quality Control, Damage & Defects
 

All orders undergo quality control inspection prior to shipment.

​

If your order arrives with damage or defects:
 

• Issues must be reported within 7 business days of receipt

• Reports must include:

• A detailed description of the issue

• Clear photographic evidence

​​

Claims submitted outside this timeframe or without supporting documentation may not be eligible for review.

​

Valla will assess reported issues and determine the appropriate resolution on a case-by-case basis.
 

Contact
 

If you have questions about shipping, timelines, or international orders, please contact us prior to placing your order.