RETURNS & REFUNDS

Overview
 

This Returns & Refund Policy outlines how Valla Sports (“Valla”, “we”, “us”, or “our”) handles returns, refunds, and issues related to custom-made products.

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Because all Valla products are custom-designed and made to order, special conditions apply to returns and refunds. By placing an order with Valla Sports, you agree to the terms outlined below.
 

Custom Orders & Final Sale
 

All Valla Sports products are custom-made to order based on customer-approved designs, sizing, and specifications.

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As a result:
 

• All custom orders are final sale

• Returns or refunds are not accepted for:

  • Change of mind

  • Incorrect sizing provided by the customer

  • Approved designs

  • Colour, layout, or design choices approved prior to production
     

Non-Refundable Deposits
 

• A deposit is required before production begins

• Deposits are non-refundable once production has started

• If an order is cancelled after production has begun, the deposit will be forfeited
   

Quality Control & Defective Items
 

All orders undergo quality control inspection prior to shipment.

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If you believe your order has arrived with a manufacturing defect or damage, the following conditions apply:

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• Issues must be reported within 7 business days of receipt

• Reports must include:

  • A detailed description of the issue

  • Clear photographic evidence

• Claims submitted after 7 business days may not be eligible for review

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Each claim is assessed on a case-by-case basis. If a defect is confirmed, Valla Sports will determine the appropriate resolution, which may include repair, replacement, or other reasonable solutions.
 

Shipping-Related Issues
 

Valla Sports is not responsible for:

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• Delays caused by shipping carriers

• Customs processing delays

• Loss or damage caused during transit once the shipment has been handed over to the carrier

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Shipping timelines are estimates only, as outlined in our Shipping Policy.
 

Incorrect or Incomplete Orders
 

If you receive an order that does not match the approved design specifications, please contact us within 7 business days of receipt with supporting documentation so the issue can be reviewed.
 

Refund Processing
 

• Approved refunds (if applicable) will be processed using the original payment method

• Refund timing may vary depending on payment provider and financial institution

• No refunds will be issued for completed custom production unless otherwise agreed in writing
   

Contact
 

If you have questions regarding this Returns & Refund Policy or believe your order qualifies for review, please contact us via email using the contact information provided on our website.